Disneyland Paris strives to make its magic accessible to everyone, and they have several systems in place to assist guests with disabilities or special needs. Here’s a comprehensive guide to help you navigate the accessibility options available at the parks, including Priority Access, Easy Access Passes, and other essential services.
Priority Access and Easy Access Passes
Priority Access Pass
The Priority Access Pass is designed for guests who need priority access to rides, shows, parades, character meet-and-greets, restaurants, and shops. While it doesn’t guarantee immediate entry, it significantly reduces waiting times. Here’s what you need to know:
- Pre-Application: You can apply for a Priority Access Pass up to 30 days in advance. This allows Disneyland Paris to have your information on file, including a photo, making your arrival smoother.
- Discount Benefits: Priority Access Pass holders receive a 25% discount on up to two tickets or annual passes. These discounted tickets are only available on-site at Disneyland Paris and cannot be purchased online. The advantage is that these discounted tickets do not sell out, guaranteeing you access to the park even on sold-out days.
- Eligibility: To qualify for a Priority Access Pass, you must present specific documentation dated within the last 12 months, such as:
- Parking Permit for People with Disabilities
- Primary Medical Certificate issued by the Health Service Executive
- Autism ID Card from “As I Am”
- Nimbus Access Card (accepted for Irish guests)
- A doctor’s letter alone is not sufficient.
- While sunflower lanyards are recognised for hidden disabilities, they are not accepted as a valid form of documentation for a Priority Access Pass.
Easy Access Pass
The Easy Access Pass operates similarly to the Priority Access Pass but is intended for guests who need assistance but do not have the specific documentation required for a Priority Access Pass.
- How It Works: This pass allows guests to receive a time to return to an attraction, similar to a virtual queue. Upon returning, you can use the priority queue. This pass is especially useful for those who cannot stand in long lines.
- Eligibility: To obtain an Easy Access Pass, you must present a doctor’s certificate dated within the last three months, indicating a long-term chronic condition that prevents the guest from queuing for extended periods. The certificate must be specific, using the exact wording or numbering from the list of recognised conditions.
- Limitations: This pass does not offer the same benefits as the Priority Access Pass and does not include discounts on tickets. It also does not work for character meet-and-greets, except for Princess Pavilion and Meet Mickey Mouse.
Expectant Mothers
Expectant mothers can request a priority bracelet with a doctor’s/medical certificate confirming the pregnancy, dated within the last three months. This bracelet functions similarly to a Priority Access Pass, though some rides may not be suitable for pregnant guests. It’s important to note that the priority bracelet only benefits the expectant mother, so other group members cannot use it without her presence.
Hotel Accessibility
Based on personal experience, Sequoia Lodge is notably more accessible than Newport Bay Club, particularly due to lift size and availability. Newport Bay’s small lift can become congested, especially when returning from the parks, whereas Sequoia Lodge and Hotel Cheyenne offer more accessible layouts without long waits. Each hotel has a bus connection as well from the train station, but think about which hotel is best set up for your needs – for wheelchairs or prams, Disneyland Hotel, Hotel Marvel, and Sequoia Lodge are the best I have experienced.
Additional Accessibility Services at Disneyland Paris
- Access Pass Collection: You can collect your access card at your Disney hotel reception, City Hall, or any ticket desk located at the entrance of each park.
- Accompanying Guests: Priority Access cardholders can bring up to four people with them for attractions and shows, and up to two people for parades and fireworks. If two members of a group are eligible for Priority Access, the accompanying numbers double (up to 10 people for attractions and 6 people for parades/fireworks).
- Accessible Facilities:
- Some attractions have dedicated entrances for those with accessibility needs, often marked with a special logo. This entrance is often the same as the Premier Access entrance.
- Wheelchair rental is available at both parks near the entrance.
- Powered mobility scooters can be rented from third-party companies such as OvertMedical.fr and Axsol. Many find it cheaper to rent in Ireland before travelling.
- Private Changing Facilities: A private changing room equipped with a powered lift, adjustable bed, and appropriate sanitary facilities is available at the first aid centre in Disneyland Park.
- Shopping Service: Disneyland Paris offers a shopping service where you can collect your purchases later in the day at the same shop, have them delivered to Disney Village, or sent directly to your Disney hotel.
- First Aid and Medication Storage: Both parks have first aid centres where chilled medication can be stored during your visit. This service is also available at Disney hotel receptions.
- Visual and Hearing Impairments: Disneyland Paris uses the AudioSpot app for visually impaired guests requiring audio descriptions. Additionally, guide dogs are welcome, though there may be some restrictions on certain attractions.
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